there are two ways that we can help you:
1) simply click here to send us an email, or
2) read our faq's below:
frequently asked questions:
1) how do i customise my product?
customising your products is as easy as 1,2,3 . . .
1) determine your skin type – click here
2) choose your scent – click here (scent is chosen at checkout)
3) choose your product – click here to learn about our a product categories or simply click on the product menu on the left to begin shopping now
2) do we ship overseas (outside of Australia)?
yes. due to variable postage costs you must place your order as a "phone order" (click here to see an example) at check-out and we will contact you with your total order cost inclusive of postage and handling to your destination. alternatively you can email us by clicking here.
3) what scent do i choose if it is a gift?
our most popular scents are margarita, luxury lemongrass, madagascan vanilla & oriental mandarin. for a man, we recommend luxury lemongrass or fresh cut boughs. for a child, kid's lollipop or kid's lavender/sweet orange.
4) do we have parabens, sulphates or formaldhyde in our products?
no our products are natural and paraben, sulphate and formaldhyde free.
5) what happens if i forgot my password?
simply click here and enter your email address
6) is www.qedskincare.com secure?
at QED Skincare credit card security and protection of your credit card information is our highest priority. for this reason we have implemented stringent security measures to allow you peace of mind.
QED Skincare partners with Retail Express, St George Bank and Camtech to provide a secure transation service.
QED Skincare uses a standard SSL secure link backed by Geo Trust. click on the button below to verify.
7) How does the reward program work?
Now you are rewarded for all of your purchases at QED, on-line & in-store.
Quite simply, you will earn 1 point for every dollar you spend.
Every 100 points you earn, entitles you to a $10 QED e-voucher at the end of the quarter, (usable both in-store & on-line).
Spare points at the end of the quarter are rolled over for the next quarter, to get you that much closer to your free product.
You will find your QED&Co. Rewards tally at the top of each of our newsletters.
Spend $1 = 1 QED&Co. Reward point
100 QED&Co. Reward Points = $10 QED e-voucher at the end of the quarter
300 QED&Co. Reward Points = $30 QED e-voucher at the end of the quarter
326 QED&Co. Reward Points = $30 QED e-voucher at the end of the quarter PLUS 26 QED&Co. Reward Points rollover to the next quarter.
So remember, when you are buying your skincare & gifts at QED Customised Skincare, you are being rewarded for every dollar you spend.