Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
ABOUT QED
That is a good question! QED is short for the latin phrase "Quod Erat Demonstrandum". This phrase translates as, "Thus it is Proven".
Shoshana says,“I felt the name reflects my belief as a scientist, that all of our products must be formulated from tried and tested plant-based ingredients and not the latest fad.”
QED Skincare was formulated in 2008 by Sydney Pharmacist, Shoshana Eisner BPharm., to address the lack of effective, natural alternatives to sensitive skincare treatments. Using her pharmacy formulating experience, Shoshana created a range of plant-based products for clients who either have existing skin conditions or those that simply want to take care of their skin for years to come.
QED products are plant-based, powered by the best nature has to offer. With the exception of some of our preservatives (read why below), all of our ingredients are either straight from the ground or naturally-derived. Our products vary from 98.8-100% plant-based.
Shoshana says: "Just because something is natural, doesn't make it good for you. Come on, Uranium is natural but you certainly don't want to put that on your skin. On the other hand, there are some extraordinarily beneficial, natural ingredients out there that are extremely safe. We will never compromise on safe".
Our products are free of parabens, petrochemicals, formaldehydes, sulphates, synthetic fragrances and dyes, phthalates and triclosan.
No QED products are ever tested on animals nor do we purchase our ingredients from companies whom test on animals. QED operates in a sustainable and ethical manner at all levels of the business.
Shoshana says: "We recently did a packaging audit, with regards to making recycling easier for our customers."
QED's packaging is recyclable. Our carry bags are cotton or paper. Even our shipping practices have changed to recyclable boxes, eliminating bubble wrap and use compostable satchels.
INGREDIENT INFORMATION
Absolutely! Most of QED's products are made in sunny Bondi.
Any product which contains water, will grow all kinds of bacteria and fungus unless it has a preservative. Products which are purely oil-based, will not grow bacteria or fungus but they are likely to get oxidised/rancid (that nutty, unpleasant smell that oils get after awhile.)
For those QED products that are purely oil based, we use Rosemary Leaf Extract and Vitamin E as the preservative.
For those QED products which contain water, we use a preservative called Pheoxyethanol, also known as Rose Ether. This preservative is used as opposed to other more "natural" preservatives because of it's fantastic safety record and low-risk of being a sensitiser. This ingredient is used in our products up to a maximum of 1.2%. Any products which contain water and claim to be preservative-free, are not being truthful. (Sometimes they hide the preservative in the ingredient list as a 'fragrance' or 'parfum')
Once opened, you should use your product within 12 months. Unopened, they last 18-24 months.
We source the finest therapeutic-grade, natural ingredients in order to ensure we combine the best of nature and science. We also like being 100% transparent.
Shoshana says "I was unhappy calling a product organic, if it wasn't 100% organic. I also looked into true organic sourcing and found that the costs for the best therapeutic ingredients (which we currently use) like Cucumber Oil (anti-inflammatory) & Evening Primrose Oil (Skin-repairing) were ASTRONOMICAL and simply could not justify passing this onto our customers. There are ingredients that are really important for us to use to ensure this efficacy. We do not want to compromise the integrity of our products by replacing these ingredients with lesser quality organic ingredients and it is for this reason, we have decided not to go down the organic route".
