Shipping & Returns

Shipping Within Australia (via Australia Post)

Standard shipping (2-5 working days) on orders $75 or over: FREE 
Standard shipping  (2-5 working days) on orders under $75: $10

Express shipping (1-2 working days) on orders $200 or over: FREE 
Express shipping  (1-2 working days) on orders $75 - $199.99 : $10
Express Shipping (1-2 working days) on orders under $75: $20

Orders placed before noon will be shipped within 1-2 days to the following post codes.  Other regional post codes may take a little longer ...

 

Location

Postcode range(s)

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs
Gosford Region
Newcastle
Tweed Heads/Murwillumbah
Wollongong Area

1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2265
2280-2300; 2302-2310
2484-2490
2500-2530

Melbourne and suburbs



Geelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley

3000-3210; 3335-3338; 3340#; 3427-3429;
3750#-3755#; 3757#; 3765-3767; 3782;
3785-3796; 3800-3809; 3810#; 3910-3915;
3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844

Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City

4000-4209
4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352†
4500-4510; 4520
4550-4601
4650#
4655#
4670#

Adelaide

5000-5199; 5800-5999

Hobart Area
Launceston

7000-7019; 7050-7053; 7055; 7892
7248-7325

 

Shipping outside of Australia

Yes, we ship overseas. Due to variable postage, we will contact you with your total order cost inclusive of postage and handling to your destination. If the postage quote is not acceptable to you, we can refund your payment back onto your credit card. Alternatively you can email us by clicking here. 

Returns:

It is very important to us that you love you products & we recognise that the best way to love a product is to try it, SO...  We offer a full Money-back guarantee on our products, within reason...

What that means is that we will exchange or refund for any QED products as long as:

*The return/exchange date is within 14 days of original delivery/purchase in-store.

*The product must be at least two-thirds full, (with original product, untampered).

Unfortunately, we are unable to cover the cost of return postage or refund for any original postage costs.

In the rare case that a product is faulty, we will always refund/exchange as long as it is within the expiry date.

This return guarantee excludes Gift Card purchase & Pamper Voucher Purchases.