RETURNS

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QED SKINCARE GREAT SKIN GUARANTEE

BUY IT.  TRY IT. LOVE IT. YAY!

DON'T LOVE IT?

Return it to us within 30 days of receiving your order. We will happily exchange or refund the cost of your products, excluding shipping costs.

This is the QED Skincare promise.

WE UNDERSTAND SENSITIVE SKIN!

Sometimes you have to personally try a product to see if it is right for you.

At QED Skincare, we believe that you deserve products that truly work for your sensitive skin. Our commitment to quality means that every product we create is designed to make you feel as good as you look. We’re so confident in the results our plant-based, cruelty-free, and luxurious skincare will deliver that we proudly offer a 100% Money-Back Guarantee.

OUR PROMISE TO YOU

If you’re not completely satisfied with your QED Skincare purchase, you can return it for a full refund within 30 days of your purchase date. We stand by our products and want you to love them as much as we do!

HOW IT WORKS

  1. TRY IT OUT - Use your QED Skincare products as directed for up to 30 days. Skincare is personal, and results can take a little time—but we’re confident you’ll feel the difference.

  2. NOT LOVING IT? LET US KNOW! - If, for any reason, you’re not happy with your purchase, please contact our Customer Care team at sales@qedskincare.com with your order details and feedback. We’re here to help and may suggest some personalised tips to get the best out of your products.

  3. RETURN + REFUND - We’ll guide you through the easy return process. Once we receive your returned item, we’ll issue a full refund to your original payment method within 7-10 business days. No questions asked, but we do love feedback to help us keep improving!

THE FINE PRINT

  • This guarantee applies to your first purchase of any full-sized product.
  • All return requests must be made within 30 days of your purchase date.
  • Refunds will be processed back to the original payment method used.
  • Shipping costs are non-refundable, and return shipping is at the customer’s expense.
  • For any questions or concerns, please contact our friendly Customer Care team at sales@qedskincare.com.

WHY DOES QED SKINCARE OFFER A MONEY-BACK GUARANTEE?

We know that trying something new can be a little daunting, especially when it comes to sensitive skin. That’s why we’ve removed the risk: so you can experience the QED difference with complete peace of mind. After all, your skin deserves the best!

OUR COMMITMENT TO YOU

QED Skincare is dedicated to creating products that are not only kind to your skin but also bring joy to your everyday routine. Your satisfaction is at the heart of what we do, and we’re always here to support you on your skincare journey.

RETURN TIME-FRAMES

Our evil plan is that you find the perfect product solutions for your skin. And we recognise that the best way to love a product is to try it, SO...  We offer a full Money-back guarantee on our products, within reason...

We will exchange or refund any QED products, with the following conditions:

IN STORE RETURNS

Items must be returned to our store within 30 days from purchase.

POSTAL RETURNS

(Australian orders) Items must arrive at our store within 30 days of delivery. (Overseas orders) Items must arrive at our store within 45 days of delivery

* The product must be at least two-thirds full, (with original product, untampered).

This return guarantee excludes Gift Card purchase & Pamper Voucher Purchases. 

In the rare case that a product is faulty, we will always refund/exchange as long as it is within the expiry date.

HOW TO RETURN YOUR PRODUCTS

IN-STORE

Super-easy.  Just drop in with your products.

BY POST

1. Send us an email to: sales@qedskincare.com telling us which products to expect.

2. Post the items to:

QED SKINCARE

Shop 1/11 Bellevue Rd

Bellevue Hill, NSW 2023

Unfortunately, we are unable to cover the cost of return postage or refund for any original postage costs.

SHIPPING 

SHIPPING WITHIN AUSTRALIA 

STANDARD SHIPPING - VIA AUSTRALIA POST 

FREE: on orders $95 and over
$10: on orders under $95

EXPRESS SHIPPING - VIA AUSTRALIA POST 

$10: on orders $95 and over
$20: on orders under $95

OVERSEAS SHIPPING

Yes, we ship overseas. 

Postage costs are calculated at checkout, before payment.

SHIPPING TIMEFRAMES

Orders received Monday to Friday before 1:00pm will usually be despatched on the same day.  Keep an eye on your emails for a Tracking Link.